No tipping policy

Remedy Lash Co. has adopted a no tipping policy. This is because we want to provide the most professional, comfortable experience possible. There is no other professional industry that would expect or allow tipping, and we believe that to maintain and promote professionalism in the beauty world, we should hold the same standard. The greatest tip you can give is taking care of your hair / lashes at home with recommended retail, and the all time greatest compliment a business or stylist can receive is a referral. Thank you so much for your business.

CANCELLATION / LATE /NO SHOW POLICY

We kindly request 24 hour notice for cancellations and rescheduling requests. Appointments cancelled within 24 hours of the appointment are subject to a 50% cancellation fee. If an appointment is missed with no notice (no call/no show), the appointment is subject to a 100% charge. Fees will be charged to the card on file unless otherwise specified, and fees must be paid before booking any further appointments. We know life happens sometimes, and we reserve the right to waive the policy at our discretion. Thank you for understanding.

Note from Taylor;

Having a cancellation policy has always been something I dislike; but have found to be necessary in order to support my team, as this business relies on blocking off large chunks of our time and dedicating that time to one person at a time. I would like to be very clear that as much as we ask that our time is valued, I value the time each of our clients has reserved for us, and am endlessly grateful forf every single appointment. It is my mission to ensure that we are as consistent and timely with on our end of scheduling as we possibly can be. In the event that we are running late, or have a last minute emergency, we will do everything we can to notify you as quickly as possible and accommodate each appointment. Thank you again for your understanding and your business!!

refunds

No refunds will be offered on services rendered. If you are unhappy, we will be glad to redo the service to your satisfaction. If you are having issues with retention within 48 hours of your appointment, please notify us within that time frame so we can troubleshoot the issue at no charge to you